Privacy Policy

This policy explains how Mirasoles collects, uses, shares, and protects personal information for our wholesale produce programs and related sites (including any portals we make available to buyers).

Information we collect

• Contact and account data: name, company, title, email, phone, login credentials, language preferences.
• Order and logistics data: order IDs, products, quantities, shipping addresses, delivery/arrival dates, carrier and tracking details, documents you upload.
• Communications: emails, chats, forms, and support requests.
• Website/account-portal usage: device/browser data, IP address, pages viewed, timestamps, referring URLs, and limited cookies for authentication and preferences.
• Marketing and lead data: contact details you provide for quotes, newsletters, or events.

How we use information

• Provide and secure the buyer portal and account access.
• Process orders, coordinate logistics, and provide tracking and documentation.
• Respond to inquiries, support requests, and service notifications.
• Improve our services, site performance, and security.
• Send transactional messages (for example, order updates) and, with your choice, marketing communications (you can opt out at any time).
• Comply with legal obligations and enforce our terms.

How we share information

• Service providers: hosting, analytics, communications, logistics, and document management, operating under contractual confidentiality.
• Logistics/fulfillment partners: only what is needed to move and deliver your orders.
• Business operations or legal: to comply with law, respond to lawful requests, protect rights, or in a merger/acquisition.
• With your direction or consent: for example, sharing documents with a carrier or customer you specify.

Cookies and analytics

We use essential cookies for authentication and session continuity, local storage for language preferences, and optional Microsoft Clarity analytics only after you consent. Declining analytics does not affect account or ordering features.

Manage analytics preference

Retention

We retain personal information while your account is active or as needed to operate the portal, fulfill orders, meet legal/recordkeeping obligations, and resolve disputes. We delete or de-identify data when it is no longer required.

Security

We use technical and organizational measures (access controls, encryption in transit, credential hashing, network protections) to protect data. No system is 100% secure; report security issues through our contact page.

Your choices and rights

• Access, correct, or delete: contact us to request access, correction, or deletion of your personal data, subject to applicable law.
• Marketing opt-out: unsubscribe links are included in marketing emails; transactional emails may still be sent for active orders.
• Cookies: manage through your browser settings; see "Cookies and analytics."

International transfers

We may process data in the United States. If you are located outside the U.S., you consent to processing in the U.S., where laws may differ from those in your region.

Children

Our services are intended for business use and are not directed to children under 16.

Changes to this policy

We may update this policy to reflect operational or legal changes. We will revise the "Last updated" date when changes are posted.

Contact

For privacy questions or requests, contact us through our contact page or write to: Mirasoles, 721 E Schunior St, Edinburg, TX 78541.