Privacy Policy
Last updated:
This policy explains how Mirasoles collects, uses, shares, and protects personal information for our wholesale produce programs and related sites (including any portals we make available to buyers).
Information we collect
- Contact and account data: name, company, title, email, phone, login credentials, language preferences.
- Order and logistics data: order IDs, products, quantities, shipping addresses, delivery/arrival dates, carrier and tracking details, documents you upload.
- Communications: emails, chats, forms, and support requests.
- Website/portal usage: device/ browser data, IP address, pages viewed, timestamps, referring URLs, and limited cookies for authentication and preferences.
- Marketing and lead data: contact details you provide for quotes, newsletters, or events.
How we use information
- Provide and secure the buyer portal and account access.
- Process orders, coordinate logistics, and provide tracking and documentation.
- Respond to inquiries, support requests, and service notifications.
- Improve our services, site performance, and security.
- Send transactional messages (e.g., order updates) and, with your choice, marketing communications (you can opt out at any time).
- Comply with legal obligations and enforce our terms.
How we share information
- Service providers: hosting, analytics, communications, logistics and document management, operating under contractual confidentiality.
- Logistics/fulfillment partners: only what’s needed to move and deliver your orders.
- Business operations or legal: to comply with law, respond to lawful requests, protect rights, or in a merger/acquisition.
- With your direction or consent: e.g., sharing documents with a carrier or customer you specify.
Cookies and analytics
We use limited cookies for authentication, session continuity, language preferences, and basic analytics. You can manage cookies through your browser settings; blocking cookies may affect sign-in or portal features.
Retention
We retain personal information while your account is active or as needed to operate the portal, fulfill orders, meet legal/recordkeeping obligations, and resolve disputes. We delete or de-identify data when it is no longer required.
Security
We use technical and organizational measures (access controls, encryption in transit, credential hashing, network protections) to protect data. No system is 100% secure; report security issues to oscar@mirasoles.com.
Your choices and rights
- Access, correct, or delete: contact us to request access, correction, or deletion of your personal data, subject to applicable law.
- Marketing opt-out: unsubscribe links are included in marketing emails; transactional emails may still be sent for active orders.
- Cookies: manage through your browser settings; see “Cookies and analytics.”
International transfers
We may process data in the United States. If you are located outside the U.S., you consent to processing in the U.S., where laws may differ from those in your region.
Children
Our services are intended for business use and are not directed to children under 16.
Changes to this policy
We may update this policy to reflect operational or legal changes. We will revise the “Last updated” date when changes are posted.
Contact
For privacy questions or requests, contact oscar@mirasoles.com or write to: Mirasoles, 319 E Coma Ave Suite 474, Hidalgo, TX.